Google has created strict messaging guidelines to make sure that businesses don’t create a bad experience through Google’s platform.
If you don’t block it/mark it as spam, it will. Blocking a message and marking it as spam does not count against your message response time. Important note: If a message is spam, make sure to mark it as such. This means that you need to have someone regularly monitoring and responding to messages in your account.Īnyone with access to your Google My Business page can see and respond to messages, so consider adding the person who is in charge of handling your phone and email system to your Google My Business profile to manage messages, too. Google wants to provide a good experience to those who use this feature, so messaging is automatically turned off if your average response rate is longer than 24 hours. Google My Business Messaging Best Practices 1.
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Once it’s set up, there are a few things you should know about how to use the platform, what you should use it for, and some messaging best practices.
Turn on messaging through “Messaging settings.”įrom there, you can turn on messaging, and adjust any other settings, like your custom auto-response, notifications, and more! If you aren’t seeing “Messages,” it’s possible that it hasn’t been implemented for your business yet, but it should be available for your business by early March 2021. Setting up the messaging feature is easy! First, log into your Google My Business profile, and look for a “Messages” tab on the side. Google has been pushing more and more ways for people to make purchases or schedule an appointment from the business without visiting the business’s website, and this feature is no exception! If you get a lot of phone calls from potential customers asking about your business’s hours, how to set an appointment, or the cost of your services, this becomes a viable option to provide that info to someone who genuinely wants to know. And, you don’t have to worry about missing the message, as Google will notify you when someone reaches out to your business. This custom message can let people know what to expect when they message you. It’s essentially a text message, that comes in the form of a push notification, directly from the Google user to your business, which you can respond to in real-time through your Google My Business profile.Īs part of this service, you can set up a custom welcome message when people message you. Google My Business has offered a messaging feature specifically in the Google My Business app as an alternative way for potential customers to reach out to businesses without calling or visiting the business’s website. What Is Google My Business’s Messaging Feature? Here’s an overview of what this feature is and why you should consider adding it to your current Google My Business strategy.
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The desktop app makes it much easier to manage responses through any device, not just your phone, and it’s a free option for potential customers to get in touch with you! If you want to make it easier for people to contact you, consider taking the time to activate and manage the messaging feature through Google My Business. They can message you directly through your GMB Profile. This feature has been available through the mobile app for a while, but Google has been rolling it out onto desktop and expects all businesses to have access to this feature by early March 2021.īy activating this feature on GMB you’ll make it even easier for your customers to contact you without even needing to get to your website. Google My Business is starting to roll out the messaging feature through the Google My Business desktop app.
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